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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Kroutil

May 5, 2026

5  out of  5
rating by Chris Kroutil
"Very helpful and friendly. They take their time to address any concerns and are communicative."
We responded:
"Thank you so much for your kind review! We’re glad we could help, and we really appreciate you taking the time to share your experience. Our team is committed to being friendly, communicative, and taking the time to address any concerns—so it means a lot that you noticed. We look forward to speaking to you again!"
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Lovely L

April 21, 2026

5  out of  5
rating by Lovely L
"I love this insurance office, they are knowledgeable, professional and friendly. Helpful with billing, or any information you may need.Thank you for being awesome."
We responded:
"Thank you for taking the time to leave such a kind review! It means a lot to us that you found our office knowledgeable, professional, and friendly. Your feedback is truly appreciated. We’re always here to help with billing and any questions you may have. Thanks again for choosing us—we’re glad you’re here!"
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Suzette Francisco

April 15, 2026

5  out of  5
rating by Suzette Francisco
"Alicia and her team are always very helpful, knowledgeable and present on every call and transactions! State Farm branch in Pomona has always been like a home to me and my family and words are not enough to express our gratitude and appreciation! Thank you so much for your consistent exceptional service to us , and to the community!"
We responded:
"Thank you so much for your kind review! We’re truly grateful to hear that our team has been consistently helpful, knowledgeable, and present for you on every call and transaction. We’re also honored that our State Farm branch here in Pomona has felt like a home for you and your family—your trust means a lot to us. Thank you again for your appreciation and for being part of our community. We’re here whenever you need us!"
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victor godoy

November 15, 2024

5  out of  5
rating by victor godoy
"I have been a customer of State Farm for over ten years, and I am incredibly fortunate to have Alicia Rogan as my agent. Throughout my time in California, even with multiple moves in and out of the state, Alicia has always been my first call when it comes to my car, renters insurance, and other insurance needs. Alicia has not only taken care of my needs but has also served my family with the same dedication and excellence. Alicia and her team consistently display professionalism, friendliness, and courtesy. Their kindness and attentiveness never fail to impress me. I cannot recommend Alicia and her team highly enough; they are truly exceptional. I am very lucky to be their customer, and I am immensely grateful for their outstanding service. Thank you, Alicia, and your wonderful team, for all that you do!"
We responded:
"Hi Victor. Thank you so much for taking the time to leave us a review. Your kind words and positive feedback mean a lot to us and truly help us in our mission to provide the best experience for our clients. We are grateful that you have been pleased with our services for all the years you have been with us, and your support encourages us to continue striving for excellence. If there's anything more we can do for you and your family, please do not hesitate to reach out to us. Thank you once again for taking the time to share your experience. "
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Justin Sacramento

August 20, 2024

5  out of  5
rating by Justin Sacramento
"I’ve had the pleasure of being a client of Alicia’s for years and I couldn’t be more pleased. Her responsiveness to my questions and concerns is outstanding - Alicia’s dedication to her clients and genuine care sets her miles apart!!"
We responded:
"Thank you Justin. We appreciate your kind words and thankful that we have been able to serve you the way you expect to be served. Have a great day!"
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Norman Maestas

August 12, 2024

5  out of  5
rating by Norman Maestas
"Alicia Rogan & Paloma are professional and efficient whenever dealing with our policies. They are always attentive and empathetic to our needs."
We responded:
"Thank you, Norman, for your review. We appreciate your kind words and we take pleasure in assisting you with your insurance needs."
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Eddy King

January 25, 2024

5  out of  5
rating by Eddy King
"Very knowledgeable on insurance coverage. Tailor-made insurance coverage that fit my family needs. Peace of mind policy adviser to have in place."
We responded:
"Thank you, Edward, for allowing us to service your insurance needs. We appreciate the trust that you have in our Agency. If we could be of further service to you, please let us know. Thanks again. "
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Lawrence Tualla

October 5, 2023

5  out of  5
rating by Lawrence Tualla
"Alicia and Juliet are excellent State Farm Representatives who are always eager to help and assist in our needs."
We responded:
"Thank you, Lawrence for taking the time to leave us a review. We really appreciate your feedback about our service. "
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Ryan Helber

September 17, 2023

5  out of  5
rating by Ryan Helber
"Alicia has been my agent for nearly a decade now and she has been absolutely incredible! Alicia and her team have provided exceptional service on my policies and I look forward to working with them for years to come."
We responded:
"Thank you, Ryan. We appreciate you and continue to look forward to servicing your insurance needs. "
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Joel Norman III

August 8, 2023

5  out of  5
rating by Joel Norman III
"I had a issue for the longest. I kept receiving Alerts on my phone saying that my payment was still Due soon after I made my payment for my car Insurance. After Paying Extra on my Bill several Times, I still received these Alerts which No one in the Office could figure it out. Juliet Teves Trouble Shooted the Issue and advised that I was Behind 1 month. I would need to make 2 Seperate Payments to Solve this issue instead of paying one Lump Sum. I Followed Juliets Direction and the Alerts Stopped. Thank you So Much Juliet Teves for going over and Beyond in Helping me Solve this Issue. I also thank the rest of the State Farm staff for Helping Accomadate me each month. JN3"
We responded:
"Hi Joel. We are so happy Juliet successfully resolved your issue. Thank you for your review and for being a wonderful client. It is always such a delight speaking with you."
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Susan Williams

July 9, 2023

5  out of  5
rating by Susan Williams
"State Farm has been my insurer for decades. I can attest to the fact that I trust them to do the right thing by me. When I have an issue I can call them and they will see that my issue is cleared up in a timely manner. The girls in the office take my calls with a smile on their face…Paloma seems genuinely happy to be of service to me. You can count on her to get an issue cleared up…ASAP! I am impressed by her work ethic and it gives me peace of mind to know that people like Paloma and Alicia are there for you at all times. State Farm is the insurance company for me! Thanks ladies!"
We responded:
"Thank you Susan for your decades of loyalty to State Farm. We truly have a smile on our face whenever we have the pleasure of assisting you with your insurance needs. The trust you have given to to me and my team is greatly appreciated."
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Elva Hernandez

May 24, 2023

5  out of  5
rating by Elva Hernandez
"I am very happy with State Farm Juliet was very helpful and knowledgeable about every question I ask her. I would recommend this car insurance."
We responded:
"Thank you Elva. I'm very happy that we are able to assist you in every way we can. Thanks for trusting our Agency. "
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Maria C

May 19, 2023

5  out of  5
rating by Maria C
"Alicia and her team were very helpful! Alicia even offered a review of my insurance to make sure all my needs are met."
We responded:
"Thank you Maria. It was a pleasure working with you. If we could be of further assistance to you, please let us know. We are always here to assist you. "
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simone williams

May 16, 2023

5  out of  5
rating by simone williams
"Exceptional customer service! I have been with Alicia 5+ years and she has never disappointed! Anytime I have an issue or question everyone in the office is happy to help as well as making sure I have all the answers I need with no confusion. I could not ask for a better insurance agent/office."
We responded:
"Thank you Simone. It is our pleasure to serve you and we appreciate your business. "
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Sal Perez

May 12, 2023

5  out of  5
rating by Sal Perez
"Our family has been a client of Alicia Rogan since she took this office over years and years ago. Our grown kids now use this office for their needs. I have never called the office and not reached someone. I’ve never had a request that was not responded to. Alicia and her staff are always on top of things. A++ service!"
We responded:
"Thank you for your kind words, Sal. We appreciate your loyalty and we genuinely enjoy providing service to you and your family. It is our pleasure!"
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Cristina Gorcsan

April 20, 2023

5  out of  5
rating by Cristina Gorcsan
"I’ve been with State Farm even before Alicia Rogan which is at least 35 years ago.. Alicia and Paloma worked together efficiently. They get my needs taken cared off . Thanks to Paloma for her hard and efficient work! She does a lot of things done before it reaches Alicia. Kiddos to Paloma!"
We responded:
"Thank you Cristina for continuing to trust us with your insurance needs, and your years of loyalty to State Farm and my Agency. We value you as a customer and we appreciate your business. And thank you for acknowledging my new staff, Paloma, for her great customer service handling. "
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Balraj Saharan 23

April 19, 2023

5  out of  5
rating by Balraj Saharan 23
"Reliable insurance agent with good service and helpful support."
We responded:
"Thank you for your review, Balraj. We appreciate having you as our client and we welcome you to the State Farm family!"
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Timi

January 31, 2023

5  out of  5
rating by Timi
"Our family has been very pleased to have State Farm as our insurance for the past 38+ years. Always helpful, always kind! Thank you to Alicia Rogan and her team!"
We responded:
"Thank you Timi for your loyalty to State Farm and my Agency. We appreciate you and your family as our customers, and we appreciate your business. Thanks again. "
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Color Pipeline

November 27, 2022

5  out of  5
rating by Color Pipeline
"Very professional. Personalized service. Great attention to detail. This team can be trusted."
We responded:
"Thank you for allowing us to service your insurance needs and trusting my Agency. We appreciate your business. "
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Kiran Kaneria

September 28, 2022

5  out of  5
rating by Kiran Kaneria
"I have worked with Alicia for many many years. She has always taken care of our insurance needs. They are very prompt when we call them."
We responded:
"Thank you Kiran. It's always a pleasure to speak and assist you with your insurance needs."
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Shawn Webster

September 7, 2022

5  out of  5
rating by Shawn Webster
"I recently had to make the rare call to Alicia Rogans office (State Farm) and her office reminded me why I have decided to stay with her for all of these years. Residing over 90 minutes away from her office, over the years I had every opportunity to switch offices or even maybe insurance providers. The ease that Alicia and her team offer me is second to none. In this fast paced and ever changing world, Alicia’s team has made insurance a very easy task. I am updated regularly on my options and if there are ever any money saving opportunities for my wife and I. I can go on for days thanking Alicia for making insurance a easy and no brained task to accomplish!!!"
We responded:
"Thank you so much for always trusting my Agency with your insurance needs. We appreciate your business."